SETTING YOURSELF UP FOR SUCCESS
We are searching for a polite, professional Call Center Representatives to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
SPACE AT HOME FREE OF NOISE & DISTRACTION
COMFORT WITH COMPUTER, EMAIL, CHAT & PHONE
MEET PHONE AND COMPUTER REQUIREMENTS
Before agents can begin servicing a client program, they must take and successfully complete a client certification course. Certification is an investment opportunity. Like an aesthetician or general contractor, it prepares the learner to be a true professional. Learners will gain keen knowledge related to the client, call types, customers, and how to be successful.
The charges for these courses range between $9.99 and $250. This is required by clients in order to be able to service their account. The course provides information on the client’s systems that will be used by agents during servicing, as well as the performance metrics laid out in the operative Statement of Work and other information about the client program.
We are a work from home based business opportunity. We are partnered with Arise Virtual Solutions to provide inbound customer service calls to many Fortune 500 companies. We will help fit you with the perfect client to suite your skills and needs.
You will be able to work from home everyday answering inbound calls to your home phone line. Working from home allows a very flexible schedule for you so you can have more time with your family like you deserve :)
The Course Certification experience closely reflects the real world. The Opportunity Announcement will provide you with all the information you need – including information about certification – to decide whether a given client program is the right opportunity for your business before you commit your business’ resources.
Courses range anywhere from 28 days to 8 weeks in length. Each session is normally 4 hours long. Often the course is instructor-led but there are also self-directed components, and there may be requirements to complete prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience.
Part Time or Full TIme
There are dozens of client programs for which you can choose partner with. These are sales, customer service, technical support, email support and chat support clients.